When to Trust AI Tech Answers (And When to Call Us)

Recently, we’ve fielded a spate of questions from people who have used an AI chatbot to help with a technical issue and then asked us to confirm whether the information was accurate, helpful, or even safe. First off, we’re not offended. If you can work through simple problems on your own with the help of

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AI, Information Technology

Choosing the Best AI Chatbot for Your Needs

Questions about AI from our clients keep coming in, with many asking which tools to choose. It’s understandable confusion—the number of AI chatbots has skyrocketed, and lesser-known ones are often highlighted or promoted on social media as the next big thing. The rapid pace of change in the field can be overwhelming, with major announcements

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AI, Information Technology, Services

Apple’s January 2025 Releases Enhance Apple Intelligence Features

Apple unveiled Apple Intelligence in October 2024 and expanded its extensive collection of AI-powered features with its December updates. The company’s January 2025 releases of macOS 15.3 Sequoia, iOS 18.3, and iPadOS 18.3 enhanced the feature set in several notable ways. Remember, Apple Intelligence features operate only on a Mac with Apple silicon, an iPhone

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Information Technology

First Wave of Apple Intelligence Features Appear in macOS 15.1 Sequoia, iOS 18.1, iPadOS 18.1

Is it time to make your Apple devices smarter? Apple has just released macOS 15.1 Sequoia, iOS 18.1, and iPadOS 18.1 with an initial collection of Apple Intelligence features and a promise of more coming in December. The company is making a big deal about Apple Intelligence, calling it out as a key feature of

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Information Technology, Software + Tools

Understanding the Key Differences Between Personal and Managed Apple IDs

In the Apple world, the account that controls access to all your Apple-related online services is the Apple ID. Buying apps from the App Store, putting photos in iCloud Photos, and sharing data between iCloud-enabled apps—all these actions rely on your Apple ID. If you’re a regular Apple user, you have an Apple ID associated

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Information Technology, Security

Networking Gear Does Wear Out—Suspect It in Internet Slowdowns and Dropouts

We’ve helped some clients recently with networking problems that seemed to be related to Internet connections. Most notable was intermittently slow Internet performance, causing the client to call their ISP to upgrade to a higher bandwidth connection with guaranteed throughput. But that extra monthly expense turned out to be unnecessary once we tracked the problem

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Hardware, Information Technology
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